You can place your order in one of the following ways:
1. Choose the products and the quantity you are interested in
2. Add them to the Shopping Cart
3. Complete your order as a visitor (without registration) or create a Free Account
4. Enter the shipping details of your order.
5. Select the payment method you want
6. Check your order and click "Complete Order"
If you followed the above procedure correctly, you will see the message of the successful order and you will receive an email with your full order and all its details in the email you stated.
You can pay for your order in one of the following ways:
- Pay on Delivery
- Bank Account Deposit
- Payment via Debit/Credit Card
- Payment at our store
More information on payment methods can be found
here
You can pick up your order in one of the following ways:
- Pick up from our store (Katehaki 4, PC 71201, Heraklion, Crete) FREE SHIPPING
- Through courier company
- Through a transport company
More information on shipping methods can be found
here
You have the right to return the entire order or part of it, within 14 calendar days from the date of receipt.
More information on product returns can be found
here
You have the right to cancel the entire order or part of it, provided that the stage at which it is located allows it.
More information on order cancellations can be found
here
In case of a problem with your order, you should contact us by phone at
2810 228910 or by email at
info@poulakakis.gr stating the order number & your name and the problem you are facing.
If you have completed your order and you want to add another product, you should follow one of the following ways:
- Make a 2nd order with the product you want and in the comments ask for the orders to be merged stating the number of the previous order
- Call us at 2810 228910, state your order number and name as well as the product code you want to add.
- Send us an email at info@poulakakis.gr and stating your order number and name as well as the product code you want to add.
Our store cooperates with ELTA Courier for the safe transport and delivery of your orders.
The VAT on products is included in the final listed price.
No, there is no minimum order cost.
Our company, due to strategic cooperation with transport companies, provides FREE SHIPPING in specific cases, as shown below:
- ELTA COURIER: For purchases over €99, all orders have FREE Shipping throughout Greece.
- SHIPPING: For purchases over €299, all orders have FREE Shipping throughout Greece. (Deliveries to hard-to-reach areas are made by your county agency).
- CRETE & ATTICA PREFECTURE: All orders sent with a shipping company in Crete and the Attica prefecture, have FREE shipping to your county's shipping agency. (If you want home delivery, you can choose it during the ordering process for an additional fee, unless your purchases are over €299, in which case shipping is free to your place)
- RECEIPT FROM OUR STORE: Collection of your order from our store at Katehaki 4 Str in Heraklion, Crete, is FREE.
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